Reston & Rose Clay Co. Return Policy

Reston & Rose Clay Co. does not accept returns or exchanges unless the item you purchased is defective. All items are personally and individually inspected prior to shipment, so any damages likely occurred during shipping. If you receive a damaged/defective item or have an issue with your order, please contact us via our contact form with details of the product and the defect. In order for us to effectively address your concern, please include photos and the order number.

 

PLEASE NOTE: Notice of the defective item must be submitted within 72 hours of the item being received, as timestamped by USPS Tracking. Return shipping cost is covered by the buyer. Replacement shipping to be covered by Reston & Rose Clay Co.

 

If items are lost in transit, Reston & Rose Clay Co. is not responsible for replacing them.

 

If a customer wishes to return their item or request a refund, it must be processed after they have received their item(s) and cannot be issued within the 8-10 business day packing time or during shipping time, however long it may be. The customer is responsible for return postage. A small restocking fee will also be deducted from the final refund total, in order to account for item sterilization and logging.